Help Center



I have problems logging in to my account (e.g. I have forgotten my password). What should I do?

How do I unsubscribe from Maximbazar's updates (e.g. promotion emails)?

Can I cancel my order?


I just placed an order, when will it ship?

How long is the shipping time?

Will I receive Tracking Number?

Do you ship internationally?

Do I have to pay for shipping, customs and taxes?

Do I have to pay for the cost of shipping for returns?


How can I pay for my orders?

Returns & Refunds

What is your Return Policy?

My item is defective. Can I return it?

Can I get a refund for my purchase?


I am in love with my product. How can I share my shopping experience with Maximbazar with my friends?

I would like to submit a product review. How do I do that?

How can I submit my general feedback?


What you need to know

Your rights and how to use them

What we do with your personal information

Who we share your personal information with and why

Where we send your personal information outside Europe

How long we keep your information and why

Additional details